Can I cancel my order?

We do not have access to cancel orders or edit individual items once an order is submitted and if you are interested in receiving an alternative size or color a new order would need to be placed directly online. When this order arrives, simply following the below steps for a prompt return.

 

  1. Click the Auto Returns link within the footer of our website (returns.volcom.com).
  2. Add your order # and shipping zip code.
  3. Select the item(s) you wish to return and include a return reason.
  4. Once confirmed, you will be provided a shipping label to return the product.
    • Prepaid labels are only offered to US customers and excludes International, Puerto Rico and certain US territory returns.
  5. When your package is received, a notification will be emailed to you as proof of the refund reflecting to your account.

 

  • Original shipping charges will not be added to refund
  • Items not returned in 100% resalable condition will be subject to restocking fee (5%-10%)
  • No returns on Final Sale items
  • All returns will be processed as a refund back to the original credit card/payment on file
  • No exchange policy in place, a replacement order will need to be placed separately
  • Returns must be initiated from the original point of sale
  • No exchange policy in place, a replacement order will need to be placed separately

 

Note: Prepaid  label is only offered to United States customers. This offer excludes orders being shipped from certain US territories and Yukon territory. Products or packages mailed directly to Volcom Headquarters without RA # will be REFUSED and returned to the sender at their cost. RA #'s are valid for only 30 days and will be returned if received after 30 day period.

 

Thank you and hope you have a great day.

For additional information regarding our online return policy please visit https://www.volcom.com/blogs/returns-and-warranties/return-policy