Terms & Conditions
Volcom Stone Rewards
Updated March 20, 2023
The Volcom Stone Rewards Loyalty Program (“Program”) applies only to products sold on www.volcom.ca and that are listed as participating in the Program ("Qualifying Products"); or the performance of an activity designated by Volcom (“Qualifying Activity”).
In order to receive the benefits of the Program You must be an existing Volcom account holder at www.volcom.ca or You must visit www.volcom.ca and create a Volcom account (“Membership”). Membership is open to all individuals that reside in the United States, excluding all Territories.
You will receive Program Points (“Points”) based on the purchase of a Qualifying Product or the performance of a Qualifying Activity. The amount of Points You can earn on the purchase of a Qualifying Product or performance of a Qualifying Activity will be determined by Volcom. The Points You can earn upon the purchase of a Qualifying Product will be displayed by the price for such Qualifying Product or, in some instances, through a promotion of such Qualifying Product(s). Points you can earn from the performance of a Qualifying Activity will be displayed in the promotional announcement and/or materials of the Qualifying Activity. Volcom has the right to make the final decision on whether a purchase or performance qualifies for Points.
Program members earn one (1) Point for every $1.00 USD spent on Qualified Product(s) on www.volcom.ca.
You must be logged into Your Volcom account on the www.volcom.ca website, in order to earn Points from purchasing Qualifying Product(s) and/or from the performance of a Qualifying Activity.
Points may be redeemed 1) on future purchases of Volcom products on www.volcom.ca; or 2) may be used to purchase certain VOLCOM products offered from time to time by Volcom in exchange for Points. When redeeming Points, Points will be deducted from Your account immediately upon successful order submission.
Volcom will post earned Points to Your account within thirty (30) days from the purchase of a Qualifying Product or the performance of a Qualifying Activity. Points may only be redeemed after being posted to Your account.
No Points will be issued on purchases of a Qualifying Product if is returned, refunded, a credit adjustment is issued, is labeled as an unauthorized or fraudulent charge, or is made by or for a business or for a business purpose.
No Points will be earned on Qualifying Product(s) purchased with Points.
No Points will be earned on Qualifying Product(s) purchased by Volcom, Puma, Electric and Kering employees, Pro-form customers and customers using unpublished discount promotions.
No Points will be earned on the purchase of a Volcom Gift Card(s).
No Points will be earned on Qualifying Product(s) purchased with a Volcom Gift Card(s) as Your form of payment.
Points earned from purchase of Qualifying Product(s) that You return for a refund will be deducted from your overall Points balance in your account.
Points have no cash value and cannot be converted to or redeemed for cash, either directly or indirectly. Tax, shipping & handling and any other charges other than the purchase price of the Qualifying Product are not eligible for Points. Shipping and handling charges apply to all products, including items purchased with Your Points.
Points are not transferable and may not be combined with Points from other Program Members or conveyed by any means to anyone, including through a Member’s estate, and may not pass to Members’ successors and assigns. Accrued Points do not constitute property of the Member. Accrued Points are not transferable by the Member (i) upon death, (ii) as part of a domestic relations matter, or (iii) otherwise.
Points are available for redemption during the order checkout process. You must be logged-in to your Volcom Customer account to apply your available Points to your current order. Points must be redeemed for a one-time use discount code (“Discount Code”) in single increments of 100, 200, 300, 400, or 500 values during the order checkout process. Only one (1) Discount Code can be applied per order for up to maximum discount of fifty dollars ($50). Discount Codes cannot be combined with other coupon or “promo” codes.
Points expire twelve (12) months from the date of Your last purchase of Qualifying Product or performance of a Qualifying Activity or Points redemption. With each purchase of Qualifying Product or performance of a Qualifying Activity or redemption of Points, the expiration of all unused Points will be extended for another twelve (12) months.
Returns of a product(s) purchased with Points will be managed as set for below.
- When items are refunded, the Points you earned from your purchase(s) of Qualified Products will be deducted from Your account.
- If You applied any of Your Points balance in any amount to your order and return Your entire order, the amount of Points applied will be returned back to your account.
- For a partial return of an order purchased entirely with Points, the total value of the Points applied to the order will be returned to Your account within thirty (30) days of your return being processed.
- For a return of an order purchased in combination of Points and another form of payment, Your other form of payment will be credited first followed the difference in the value of the Points applied to the purchase the item being returned within thirty (30) days of your return being processed.
- Returns are eligible within a 30-day window and free for existing VIP or Plus tier Volcom Stone Rewards Loyalty Members. To qualify for free returns, you must be a Plus or VIP tier level at point of time your order was created. Online only.
Your eligibility to achieve Basic, Plus, and VIP (“Status”) in the Program is based on Your cumulative purchase(s) of Qualifying Product(s) made at www.volcom.ca over a twelve (12) month period. Your eligibility to move up in tier status within the Program will be updated regularly based on Your Net Purchases of Qualifying Products as set forth below.
BASIC: Your total purchases of Qualifying Product is less than $124 over a twelve (12) month period beginning from the date You achieved the BASIC tier status.
BASIC tier membership receives the following benefits set forth below:
- One (1) Dollar Ground Shipping on purchases made at www.volcom.ca with no minimum threshold.
- Birthday gift of 100 points if You have successfully completed the Qualifying Activity of entering your birth month and date thirty (30) days in advance of your birth date. Your Birthday gift will be delayed if 1) You enter Your birth date one (1) or more days after your birth date, in which You will receive Your 100 Points in Your account the following year on your birthday, or 2) You enter your birth date less than 30 days before your birth day, in which case Your 100 Points will be added to your account up to 30 days after your birthday.
Your total purchases of Qualifying Product is between $125 and $224 over a twelve (12) month period beginning from the date You achieved the PLUS tier status.
In addition to the BASIC tier benefits, PLUS tier members also receive:
- Free Returns on orders made as an existing Plus tier and within 30 days
- Access to Double Point Advantages
- Early Access to Members Exclusive product(s) and New Arrivals
- Invites to Exclusive Events
Your total purchases of Qualifying Product is over $225 over a twelve (12) month period beginning from the date You achieved the VIP tier status.
In addition to the BASIC & PLUS tier benefits, VIP tier members also receive:
- Free Returns on orders made as an existing VIP tier and within 30 days
- Access to Triple Point Advantages
- Access to Exclusive Discounts and Promotions offered from time to time by Volcom
- Free Express 2nd Day Shipping on purchases made at www.volcom.ca with no minimum threshold
Once You reach the qualifying total in Net Purchases of Qualifying Product(s) for any member Status, Your benefits for that Status include all of the benefits associated with the preceding Status.
Your current Status in tier lasts for twelve (12) months beginning on the date You achieved the tier Status. To retain Your Status in a tier, Your total Net Purchases of Qualifying Products over the twelve (12) months beginning the date your achieved Your tier Status must equal Your current tier’s minimum required total in Net Purchase of Qualifying Product.
As part of the Program, You may receive print/electronic Points Statements, Program updates and other related materials at the discretion of Volcom. Volcom reserves the right to cease providing Program updates and related materials to You.
You can view Your account activity online at www.volcom.ca. For information about an individual account or any other Program-related questions or information contact Volcom Customer Service by mail at: 1740 Monrovia Ave., Costa Mesa, CA 92627 or by email at email@example.com.
To the extent provided by law, Volcom reserves the right to make Rewards and promotional offers available to select Volcom account holders based on purchase activity, geographic location, Program participation, or information supplied by You.
You may cancel Your Membership at any time by notifying Volcom Customer Service by mail, email or telephone.
We reserve the right to close your account at anytime if there is no account activity for a period of two (2) years, which will result in the forfeiture of any and all accumulated Points. For the purposes of these Terms and Conditions, “account activity” shall mean any purchases, or redemption of Points. Volcom shall reasonably determine if an account is inactive at its sole and absolute discretion.
We may terminate the Program and/or your Membership at anytime at Our discretion. If We do so without cause, We will provide you with at least ninety (90) days to redeem any Points you have earned prior to any termination of your Membership or the Program.
Abuse of the Program by failing to follow these Terms and Conditions, conducting any fraudulent or illegal activities, purchasing products with the intent to resell, “hacking”, misrepresenting or falsifying any facts presented to Volcom, participating in any activity disparaging to or not in the best interest of Volcom or other Volcom account holders, or conducting any other improper conduct as determined by Volcom in its sole judgment, may result in immediate cancellation of your Membership and future disqualification from Program or participation in other Volcom promotional programs, forfeiture of all Points accrued, cancellation of previously issued but unused Points, and termination of the business relationship with Volcom. In connection with the enforcement of any of the Terms and Conditions governing the Program, Volcom reserves the right to take appropriate legal action, as it deems necessary, and to recover damages, attorneys’ fees and court costs.
Our failure to insist upon or enforce Your strict compliance with these Terms and Conditions will not constitute a waiver of any of Our rights.
Taxes may apply where required by law. You shall be responsible for any taxes that you may incur for receiving and/or redeeming Points.
All determinations by Volcom shall be final and conclusive in each case.